Course
Housing and Property Management - Level 3
Course type:
Apprenticeships
Age:
16+
Duration:
18 months
Cost:
Fully funded
Location:
Blended
About the course
The apprenticeship includes a range of tutorial workshops alongside monthly one-to-one visits from a dedicated Development Coach. Learners will be required to present a work-based project they have led as part of the programme.
Aim
To provide the technical knowledge and understanding across a broad range of frontline housing practices at an operational level. This programme is aimed at individuals in operational roles, such as Housing Officers, Lettings Officers, and Supported Housing Officers.
Learning outcomes
- Understanding of Legislation and Regulation: Gaining a thorough understanding of legislation and regulation in the property management sector.
- Knowledge of Principles, Policies, and Values: Acquiring knowledge of the principles, policies, and values of their organisation.
- Problem Resolution Skills: Developing the ability to resolve defects, common problems, health and safety issues, and repairs.
- Improved Customer Service Skills: Enhancing customer service skills, including the ability to respond to the needs of vulnerable customers.
- Comprehensive Understanding of Housing Services: Attaining a thorough understanding of housing services, including allocations, lettings, tenancy sustainment, and financial and social inclusion.
Course structure
- Professional Practice Skills for Housing: Developing essential skills for professional practice in housing management.
- The Housing System: Understanding the structure and functioning of the housing system.
- Customer Service in Housing: Enhancing customer service skills specific to the housing sector.
- Dealing with Anti-Social Behaviour in Housing: Learning effective strategies for managing and mitigating anti-social behaviour.
- Housing Policy: Gaining insights into housing policies and their application.
- Involving Housing Service Users: Encouraging and managing the involvement of housing service users.
- Occupancy, Tenure and Lettings: Understanding the processes related to occupancy, tenure, and lettings.
- Rental Income Management: Managing rental income effectively.
Qualification
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