Course
Property Management Assistant - Level 2
Course type:
Apprenticeships
Age:
16+
Duration:
15 months
Cost:
Fully funded
Location:
Blended
About the course
The apprenticeship includes a range of tutorial workshops alongside monthly one-to-one visits from a dedicated Development Coach. Learners will be required to present a work-based project they have led as part of the programme.
Aim
This programme is ideal for individuals working in an entry-level role in either the social or private housing sector, such as Customer Services Assistant, Housing Assistant, or Lettings Assistant. It is designed for those who deal with customers regularly and support them with their tenancies.
Learning outcomes
- Understanding of Legislation and Regulation: Gaining a good understanding of legislation and regulation in the housing sector.
- Organisational Policies and Services: Acquiring a clear understanding of the organisation’s policies, values, and range of services.
- Customer Service Skills: Developing customer service skills, including how to respond to vulnerable customers effectively.
Course structure
- Assets, Repairs, and Maintenance: Understanding the management and upkeep of housing assets.
- Customer Service for Housing (including Equality and Diversity): Developing skills to provide excellent customer service and understanding equality and diversity principles.
- Housing Provision and Housing Organisations: Gaining knowledge about housing provision and the structure of housing organisations.
- Professional Development in Housing: Enhancing professional skills relevant to the housing sector.