Course
Retail - Level 2
Course type:
Free Adult Courses
Age:
19+
Duration:
3 weeks
Cost:
Fully funded
Location:
Liverpool
About the course
Our intensive 3-week retail course is designed to equip you with the essential skills and knowledge required to kick-start a career in the retail sector. This course focuses on the key areas that employers value, including customer service, stock control, and effective teamwork.
Course structure
- Introduction to the Retail Industry: Gain a comprehensive overview of the retail sector, understanding its structure and the various career opportunities available.
- Understanding Customer Service in the Retail Sector: Learn the fundamentals of excellent customer service and how to apply these principles in a retail environment.
- Problem Solving: Develop problem-solving skills to handle customer queries and issues efficiently.
- Stock Control: Understand the importance of stock control, including techniques for effective stock management.
- Handling and Replenishing Stock: Learn best practices for handling and replenishing stock to ensure shelves are always well-stocked and presentable.
- Teamwork: Enhance your ability to work collaboratively in a team, an essential skill in the retail industry.
- Maintenance of a Safe, Hygienic, and Secure Working Environment: Understand the health and safety practices required to maintain a safe and secure retail environment.
- Understanding the Retail Selling Process: Gain insights into the sales process, from initial customer engagement to closing a sale.
- CV Writing: Receive guidance on how to craft an effective CV tailored to the retail industry.
- Interview Skills: Develop the skills and confidence needed to succeed in job interviews
Qualification
Upon successful completion of the course, participants will be awarded the Level 2 Award in Customer Service. This qualification is recognised by employers and will significantly enhance your employability in the retail sector.