Discover how Redwing can help you tackle anti-social behaviour concerns around your home and community and how we can all help each other to feel safe.
Everyone has the right to feel safe and comfortable in their home and neighbourhood.
Anti-social behaviour, or ASB, is behaviour that causes ongoing nuisance, alarm or distress to other people.
If you are experiencing or have witnessed ASB., please tell us. We will listen to you, look at what has happened and explain how we can help.
If you or someone else is in immediate danger, or a crime is happening, call the police on 999. For any other non-emergencies, please always call 101 instead.
Anti-social behaviour is behaviour that causes alarm, distress or nuisance to other people, including:
Some everyday problems can be upsetting or frustrating but are not usually classed as ASB.
This can include:
Sometimes, a problem can be sorted out by having a calm conversation with your neighbour. Only do this if you feel safe and comfortable.
We would never expect you to approach someone if you feel unsafe. If you cannot speak to them, or the problem continues, please report it to us.
On 0344 736 0063.
By completing our online form.
At 16 Duke Street, Liverpool, L1 5GB.
Monday To Friday: 9AM to 5PM
Saturday: 9AM to 12PM
We understand that reporting ASB can feel difficult. We will handle the information you give us sensitively and only share information when it is necessary and appropriate to do so.
We do need your contact details when you make a report. This is because we may need to speak to you to understand what has happened and keep you updated.
Our frequently asked questions provide you with answers to some of the most common questions around anti-social behaviour.
Yes. Tell us what’s happening and we’ll explain whether we can help. If another organisation is better placed to help, we’ll let you know.,
We will handle your report sensitively. If information needs to be shared as part of our investigation, we will explain this to you.
Yes. If you’re worried about another resident’s safety or wellbeing, please contact us.
Sometimes there may not be enough evidence for us to take formal action. If this happens, we’ll explain why and talk to you about any other options available.
If your unhappy with the outcome, you may be able to ask your local authority for an ASB Case Review, previously called a Community Trigger.
After an ASB complaint has been lodged the following process happens.
We will look at the information you have given us and decide how we can help.
We aim to contact you within:
Every case is different, so we will look at your individual circumstances.
If we investigate the case, we will agree an action plan with you. We will tell you:
We will gather the information we need and look at the evidence fairly.
This could include speaking to other residents, witnesses, the police, the council or other organisations.
We will handle your information sensitively and explain if any information needs to be shared.
What happens next will depend on the circumstances and the evidence available.
This could include support, mediation, written agreements, warnings or legal action in serious or ongoing cases.
We may also work with the police, local authority or other organisations.
We will speak to you before closing your case and explain the outcome.
Sometimes we may not be able to take further action. For example, there may not be enough evidence, or the behaviour may not meet the level needed for formal action.
Whatever happens, we will explain our decision to you.
Depending on what has happened, we may ask you to help us gather evidence. This could include:
If you are experiencing anti-social behaviour, we’re here to help. You can let your friendly team know what issues and problems are happening and we will take the appropriate action to deal with it.
Remember, if you are in immediate danger or a crime is taking place, call 999. For non-emergencies, please call the police on 101.
